REFUND & RETURNS POLICY

 

At KikaKids, your satisfaction is important to us. We strive to provide high-quality products for children and families. Please review our Return & Refund Policy carefully before making a purchase.

  1. Return Eligibility

Products may be eligible for return within 7 days of delivery if:

• The product received is damaged during transit

• The product is defective or not functioning as intended

• The wrong item was delivered

• The product significantly differs from the description shown on our website

  1. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Products damaged due to misuse, negligence, or improper handling

• Items returned without original packaging, tags, or accessories

• Clearance, discounted, or final-sale items

• Personal care or hygiene-related products that have been opened or used

• Products showing signs of wear or use

  1. How to Request a Return

To initiate a return request, please contact our support team and provide:

• Order Number

• Product Name

• Reason for Return

• Photos or videos showing the issue (if applicable)

Our team will review your request and provide further instructions.

  1. Refund Processing

Once the returned product is received and inspected, approved refunds will be processed to the original payment method.

Refunds are typically completed within 5–10 business days, depending on your payment provider and bank processing times.

  1. Exchange Policy

Eligible products may be exchanged for the same item, subject to stock availability. If the requested item is unavailable, alternative solutions may be offered.

  1. Return Shipping

If the return is due to a damaged, defective, or incorrect item sent by us, KikaKids will cover the return shipping costs.

For all other approved returns, customers may be responsible for return shipping charges.

  1. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted and the standard return process will apply.

  1. Contact Us

For return, refund, or exchange requests, please contact us:

Email: support@kikakids.in

Website: www.kikakids.in

We are committed to making every shopping experience at KikaKids safe, enjoyable, and worry-free.